Sincere apologies for the timing of this post! Our Omnistep stopped working around two years ago, but Motorhome Voyager misplaced the broken part! Alas, all is well and we are able to offer suggestions should you discover your Thule Omnistep not working.
The first thing to do is fault find, and this sequence may help you.
- Do you have power to the step? Press the out/retract button – can you hear the motor? If no, check the fuse, battery power and look for signs of a broken wire. Replace the fuse as necessary. Repeat the process.
- If you have power to the step and can hear the motor trying to drive the step, but the step does not operate, you may have a broken gear or cog.
- You will need to partially remove the step and the black cover to the left.
- The photo below shows our broken cog.
Thule Omnistep not working – replacement cog
The cog is fairly easy to replace but is better with two pairs of hands. A replacement cog, also known as a shaft can be sourced from eBay or Amazon at around. This YouTube link is particular helpful.